My Everyday Object
I have fallen in love with my apple earpods since I bought it. I love the sleek and simplicity of the earpod, and the charger for the earpod is a decent design. In terms of usabilities, you have batteries both on the earpods and the charger, so you will never be left out of batteries for a long time. The touch of the earpods is very smooth. You can feel the magnets when the earpod charger closes up, and its feedback that it is being enclosed, which you don’t need to snap the lock or press the lock. I do not like extra time or steps to close up something, as it takes me an unnecessary time when I should feel just grab and go. Another feature I liked about it, is that the earpods would automatically play and pause, by using sensors detecting your ears. In this way, I don’t need to pause my music on the phone but by just pulling out the earpods.
- Closing – Snapping magnets
- Notification sound – feedback
- long batteries
- Changing music – may need Siri
Frustrating User Experience at subway
From Norman, Design of Everyday Things, I have learned the visibility plays a crucial part of good design. Giving appropriate clues of how to use and the feedback of user’s action is the main psychology of how people interact with objects. It includes the intended actions and actual operation with the distinction of the design. I always have difficulties on opening doors, or even swinging the gate to a subway. Should I turn to this side or that side? And whenever my bag or clothes’ straps are being trapped by those gates, I will be charged twice, which is very inefficiency and annoying experience for me.
- unclear turning signs
- not user-friendly at all
The metro in Hong Kong which make the entry gate simpler, but just giving me hint that I only have to walk through the gate, but it could be the about different cultures and mentality. The lack of affordance of design would also decrease the efficiency of communicating signs and feedback. I cannot agree more though that the simpler the design, the more complex and difficult it takes to create.
- ADA design is considered
- going through the gates easily and faster
- tapping cards right away, you do not have to pull the card from wallet
The Uber app is quite direct in setting up destination right away, and it will preview lively where the driver is coming towards you and the estimated travel cost. You will also know who and when you are being picked up at real time. Other than using it on a regular basis, I liked their customer service is also being built into the app in a very convenient way. You would not need to call them and listen to countless redirect on the line and tell them the situation that most people might get into.
- setting up destination right away
- preview lively of the driving route
- estimated travel cost
- customer service built-in
- some bug
- may need some notification to remind of completion of the trip
Facebook Messenger app
Messenger bots are very useful in terms of managing your social account and customer service. I didn’t order pizza, but I order some shopping with Everlane. They would send me the confirmation number of the order, so I could view it and communicate with them if there are problems directly in the conversation. I do not have to tell them what order I am talking about. When I ask them questions about the refund, it could respond to me in real time that I don’t need to wait for answers in the email. I also love how they have a map indicating your shipping status of your orders. It makes all the experience all in one place that I do not have to go back to my email back and forth.
- managing your social account and customer service
- confirmation number of the order
- communicate with them if there are problems directly
- real-time response
- shipping status in map view
- all in one place
- privacy of social account